National e-Auction Central Citizen & Bidder Helpdesk
Dedicated support team assisting bidders with Bangladesh Bank A-Challan EMD reconciliations, profile validations, and technical troubleshooting.
16234 / 333
Toll-free from any operator (24/7)
Toll-Free National Hotline
16234 / 333 (Press 4 for e-Auction)
24/7 Citizen & Bidder Support
Operations Control Room
+880-2-55006000 / +880-2-55006001
Sunday to Thursday (09:00 - 17:00 BST)
Official Support Email
support@eauction.gov.bd
Response within 2 business hours
Central Helpdesk Headquarters
Planning Commission Complex, Block-7, Sher-e-Bangla Nagar, Dhaka-1207
Walk-in verification desk available
Submit an Official Support Ticket
Submit your query with the relevant Auction Reference ID. Our Operations Desk will respond within 2 business hours.
Frequently Asked Questions
Under Bangladesh Bank Automated Challan (A-Challan) protocol, inter-bank clearing typically reconciles within 10 to 30 minutes. If it remains unverified after 1 hour, simply submit your 17-digit A-Challan Tracking Number through the ticket form above or call our helpline with your Auction Reference ID for instant manual settlement.
Divisional Regional Support Desks & Workshop Coordinators
Direct regional contacts for on-site depot inspection clearances and weighbridge coordination
Engr. Zahirul Islam
Regional Support Coordinator (Dhaka & Central)
Mohammad Tanvir Ahmed
Senior Systems Engineer (Chattogram Port & Railways)
Md. Aminul Haque
Divisional Technical Officer (North Bengal)
Kazi Farhad Hossain
Regional Operations Officer (South-West)
Syed M. Rezwan
Regional Helpdesk Engineer
Md. Moniruzzaman
Marine & Riverine Disposal Officer